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FreshRents is a fashion service provides a sustainable solution for communities to rent or buy stylish and affordable occasion wear. We are Toronto's digital closet for all your special occasion needs.
Right now, we serve and operate exclusively in the Greater Toronto Area. If you are unsure whether your city is covered, feel free to contact us to confirm.
believe in sustaining the life of each piece of garment and reducing waste in
our planet. That’s why over 90% of our inventory is recycled and comes from
local community members like you! click here to learn how you can become
No problem! You can get in touch with us here or email us at firstname.lastname@example.org and we promise to get back to
you within 24 hours.
Renting from FreshRents is easy! Check out our How it Works section to learn how you can rent an item for your special occasion.
We're flexible and currently you can rent items ranging form 1 - 7 days. If you need it for
longer than that, just reach out to us and we can try to extend for an
additional charge pending other bookings.
We offer a fitting consultation where you can try on up to 5 dresses - no strings attached! Simply send us the SKUs of the dresses you would like to try and we'll bring them to you before you decide to rent. Click Here to take advantage of this service free for a limited time!
to your rental period, we will thoroughly inspect the item to ensure it arrives
to you in the best condition possible. If any defects are found, we will
contact and advise you right away.
Alterations are not allowed on any of our items. You can use solutions
such as hem tape to temporarily tailor your dress, provided you remove it prior
to sending it back.
– we take care of dry cleaning after each rental at no additional cost to you. (Side
note: we only use the most environmentally friendly dry-cleaning methods)
you’ve placed your rental order, we will reach out to you to determine a
pick-up/drop-off time and location that is most convenient for you. As part of
our launch, FreshRents is currently offering free hand delivery and pick-up of
the items from our coverage areas. That’s a shipping value of $10!
If you’ve selected the fitting option, then we will need you there. If
you’re simply renting, you are not required to be present but we will need
instructions on how to transfer the item to you.
If you need to change your delivery time or location, get in touch with us at
least 24 hours prior to your rental start date.
We will coordinate with you to deliver and pick-up the dress at a time that works best for you. Our delivery hours are between 12pm-9pm on the day prior to your event. For same day
bookings placed by noon, we will ensure your dress arrives by 6pm.
We currently have two self-serve locations where you can pick-up and drop-off your rented pieces. Simply select one of the locations and time when you select your Shipping details:
Accidents happen! However, we cover the cost and maintenance of normal
wear and tear. For more serious damages that are beyond repair you will be liable for paying up to 100% of the retail value. For items that are not returned due to loss or theft, you will be liable for paying up to 150% of the retail value. You can
refer to our Terms & Conditions for more details.
Don’t worry - we understand plans can change! If your cancellation is at
least 24 hours before your rental period, we will refund you the full amount. We do not accept cancellations within 24 hours of your rental.
Unlimited Package allows you to rent unlimited pieces for a set price and duration. You can rent up to 3 pieces per booking period to complete the outfit! Please note - some products may be excluded from package.
Unlimited Package is restricted to renting only and is not available for purchasing our Sale items.
The Unlimited Package allows you to rent pieces over a certain period of time. After this period of time, you may re-purchase depending on offer availability.
If you're interested in partnering with FreshRents, click here to leave us a message and we'll connect with you as soon as possible.
If you're interested in listing your pieces with FreshRents, click here to leave us a message and we'll connect with you as soon as possible.
That depends on our Partnership Agreement but in most cases, it is totally possible. Just click here to contact us and we'll get back to you as soon as possible.